USA 
Webinar details
Caring for vulnerable clients is a cornerstone of client care in modern corporate culture and cuts across all four strands of Consumer Duty.
The FCA currently defines a vulnerable client as "someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care."
How a company takes care of clients who are at a disadvantage reflects on its values and position in the marketplace.
We have lined up our experts to talk about:
- FCA’s definition of a vulnerable client
- Understanding why “vulnerable” is sometimes an unhelpful label
- How to identify indicators of vulnerability
- Why you should implement processes to respond to their needs
- Recognise the difference between ‘actual’ and ‘potential’ vulnerability
- The responsibility of managing personal data in accordance with GDPR and DPA
We hope you can join us and please feel free to submit any questions in advance.
Speakers
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