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Our client portal - the online home of your investments
Keep on top of your portfolios’ value and performance, check your documents and message your adviser in our client portal – on desktop or mobile.
A key part of your relationship with us
We know that building and growing strong relationships goes to the heart of our business – and that will never change. For many clients that means meeting face to face, or just picking up the phone. But for others, it’s increasingly important to keep up to date and in touch digitally. As a business we’re committed to delivering a digital experience that matches your ambition, and we spend a lot of time behind the scenes making that happen.
Watch the video to learn more.
Why use the portal?
Stay up to date and in touch at all times.
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See your valuations and performance in real time
With valuations updated daily, see what your portfolio is worth and how each asset is performing.
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Message your adviser securely
Send your adviser or administrator a message, upload documents securely and get notified when you receive a reply.
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Read and download your latest documents
View or download your quarterly valuation statements or tax packs.
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Stay up to date, wherever you are
As well as being available on your desktop computer, you can also download the app on your Apple or Android device.
Who can use the portal?
If Evelyn Partners manages your investments, you will automatically get access to a client portal to check their performance, message your adviser and more. However, it’s worth noting that for technical reasons, not all our clients have been upgraded to the newest version of our client portal yet. The features shown here and in the video above relate to our latest client portal and may differ to the experience you have. For more information, speak to your usual Evelyn Partners contact.
How to get started
If you’re not using the client portal yet, we can get you set up quickly.
- Speak to your usual Evelyn Partners contact.
- Keep an eye on your email. They will set up your account and send you your login details.
- Access the portal. You’ll then be able to log in - we recommend doing it on your desktop computer first.
- Download the mobile app. If you then want to access it on your mobile, search for Evelyn Partners on the Apple App Store or on Google Play and log in with the same details.
Make your portfolios portable
Check your portfolios or securely message your adviser straight from your phone with our mobile app, available on the Apple App Store and on Google Play. With face or fingerprint login, it’s even easier to use too.
Frequently asked questions
From logging in and security to messaging and portfolio details, you’ll find out more about our portal and mobile app in our guides, videos and FAQs. See our help site for more.
Does the client portal work on all devices and browsers?
The client portal website will work on the two most recent versions of Chrome, Edge and Safari. It will also work on the most recent version of Firefox. This is assuming you have the standard settings on your browser / device for things like cookies, cache and privacy.
The app will work on the two most recent major versions of iOS and Android.
I was not registered on your old portal, how do I register on the new one?
Please get in touch with your usual Evelyn Partners contact so this can be arranged.
How secure is messaging through the Evelyn Partners portal/app?
The new messaging functionality offers increased security. It uses 2-step verification, which means that after entering your username and password, you have to verify who you are by email before you can log in. In terms of privacy, the only people who can see your messages are the Evelyn Partners colleagues who are supporting your account.
Additional technical detail
For those interested, secure messaging uses TLS 1.3 encryption, infrastructure security & SOC2 compliance audits, as well as regular system penetration tests to confirm your data is safe.
Can I use biometric login on the app?
Clients with Apple devices (e.g. iPhone) will be able to use face ID or touch ID biometrics depending on their device.
Clients with other devices (devices using the Android operating system e.g. Samsung) will be able to use touch ID biometrics.
I’m a client but my portal looks different
We still have a number of portals across our client base. We’re working on bringing these together into one “best-of-breed” solution to give everyone a great digital experience. Please contact your adviser if you have any questions.
How can I give feedback on the portal?
We are continuing to develop the portal with new features based on your feedback. You can give feedback via the website where you see the “Feedback” button on the right hand side of your screen or via your adviser.