Mobile app - Updating your mobile app



This purpose of this guide is to explain how to upgrade the mobile app for the Evelyn Partners client portal.

Updates to the mobile app

To provide you with the best possible user experience when using the Evelyn Partners app, we update it at regular intervals. Updates will provide new features and functionality and fixes for any known issues that have been reported.

When a new update is released

  1. If your mobile device is set to auto update installed applications, your Evelyn Partners app will update automatically, and you will not need to take any further action
  2. If your mobile device is NOT set to auto update, when you open the app, you will be presented with a message asking you to update. By clicking the prompt, you will be directed to the relevant app store to download and install the update.

This will be either the App Store for Apple iOS devices or the Play Store for Android devices

Tip: Automatically updating your apps

If your mobile device is set to auto update installed apps, future updates to the mobile app will be done automatically for you whenever a new version is made available, and you will not need to take any action. For details on how to configure your device for auto updating, please check the manufacturer’s website.

Assistance with updating the app

If you experience a problem whilst updating the app, please contact your adviser or call 020 7819 9950.